Got a call this morning from the medical group person who’s been helping me try to untangle this insurance mess. She had faxed over the copies of the letters I received to the insurance company’s Utilization Management person but hadn’t heard anything from them. She suggests I contact the insurance company’s customer service again and talk to a supervisor. She said I should mention that the utilization management department believes the medical group IS a preferred provider for my plan.

As it happens, I received a “stay of confusion” because the medical group called me to reschedule the MRI (that was tonight). It appears the original scheduler missed the fact that they are scanning more than one area or something and the missed part requires me to be there during the day instead of the evening. Since I was unable to immediately go over there when they called, we’ve rescheduled for next Tuesday.